Terreros Rent A Car is the trade name of Terreros Rent A Car S.L.U., with tax ID (CIF) B93875011 and registered office at Avenida 11 de Marzo, nº 9, San Juan de los Terreros, Pulpí (Almería), Spain.
Contact: hola@rentacarterreros.com · Phone/WhatsApp: +34 607 722 698
The purpose of the agreement is the temporary transfer of use of a vehicle or motorcycle, owned or managed by the Company, in exchange for a price, for the period and under the particular conditions agreed in the rental agreement (booking, quotation or handover document), which forms a single whole with these General Terms. In the event of any discrepancy, the terms expressly agreed in writing in the particular agreement shall prevail.
- Minimum age of 21 years, with a valid driving licence held for at least 2 years.
- For certain vehicle categories, the Company may require a higher minimum age or longer licence seniority, which will be expressly stated in the quotation.
- A valid A1 driving licence (or a category B licence with the seniority and entitlement legally required to ride 125 cc motorcycles in Spain).
- Minimum licence seniority of 2 years and proven motorcycle riding experience.
- Wearing an approved helmet is mandatory throughout the rental period; the Company provides it, but its correct use is the Customer's responsibility.
A valid ID card/passport must be presented for the driver and any additional driver, together with a credit card in the main driver's name for the management of the deposit and any charges arising from the agreement (see section 11). Any driver not identified and expressly authorised in writing in the agreement is not covered by any insurance, and the Customer shall be fully liable for any damage, penalty or incident caused by such unauthorised driver.
- Fuel: the vehicle is delivered with a full tank and must be returned in the same condition. If the vehicle is not returned with the same fuel level as delivered, the Customer will be charged the cost of the missing fuel plus €35 for management and refuelling costs. The Customer must use only the fuel type specified for the vehicle (see section 8.1).
- Mileage: 250 km/day included. Additional kilometres are charged at the current rate.
- Travel abroad: travelling outside Spain requires the cross-border supplement ( €10/day, maximum €500), which must be booked in advance.
- Traffic fines: the Customer pays the fine in full, in accordance with section 15 of these Terms.
- Vehicle condition: at handover and return, a video of the vehicle will be recorded, in the Customer's presence whenever possible, in order to protect both the Customer and the Company, providing objective evidence of the vehicle's condition, mileage and fuel level. This record will serve as evidence in the event of any dispute.
- Prohibitions: smoking, drug use and any illegal use of the vehicle are prohibited, in accordance with section 5.
- Accidents and breakdowns: must be reported immediately to +34 607 722 698, in accordance with section 7.
- Cancellations: as per the cancellation policy detailed in section 13.
- Return: at the agreed place, time and condition, in accordance with section 12.
- Office hours: Monday to Friday 9:00–20:00 · Saturday 9:00–15:00 · Sunday closed. Pick-ups and returns outside office hours: +€25.
- Payment: the rental days are paid by bank transfer or by credit/debit card to confirm the booking. Extras, transfers and the excess (deductible) are handled at the office on the pick-up day.
- Governing law: the agreement is subject to current Spanish law, in accordance with section 18.
The following is expressly prohibited and constitutes grounds for immediate termination of the agreement without any right to a refund:
- Smoking or consuming alcohol, drugs or narcotics inside the vehicle, as well as driving under the influence of any substance that impairs the driver's abilities.
- Negligent, reckless or sporty driving, or driving off paved roads open to traffic ("off-road", beaches, dirt tracks, forest trails, etc.).
- Allowing the vehicle or motorcycle to be driven by a driver not expressly authorised in the agreement.
- Using the vehicle for the paid transport of passengers or goods, subletting it, or using it for tests, competitions or driving instruction.
- Using the vehicle to tow or push other vehicles or objects.
- Making any technical or aesthetic modification, or tampering with the odometer.
- Using the vehicle for any illegal purpose or contrary to current legislation.
The Customer shall be fully liable for any damage, penalty or loss arising from a breach of these prohibitions, automatically losing the right to any insurance cover taken out.
The vehicle carries the compulsory third-party liability insurance required by Spanish law. Depending on the quotation contracted, it may include own-damage cover with an excess (the Customer's maximum liability), expressly stated in the agreement according to the vehicle category. The following are in any case excluded from any insurance cover: damage to tyres and rims, damage arising from prohibited use under section 5, loss of or damage to keys and documents, and damage caused by misuse of the interior or upholstery.
- Falls of the rider, with or without collision with another vehicle or obstacle, including those occurring at low speed or during parking manoeuvres.
- Damage arising from riding without the approved helmet correctly fastened, or without the protective equipment provided by the Company.
- Carrying a passenger when the rider's licence does not allow it, or exceeding the vehicle's authorised capacity.
- Damage caused by riding off asphalted or paved surfaces (tracks, trails, beaches, sand, etc.).
- Breakage or wear of fairings, mirrors, indicators, levers and footrests resulting from falls or impacts attributable to the Customer.
In the event of an accident, breakdown or incident, the Customer must report it immediately to +34 607 722 698, stop the vehicle safely, notify the police where there is damage to third parties or injuries, and complete the European Accident Statement truthfully, delivering it to the Company within a maximum of 24 hours. The Customer must not abandon the vehicle, admit liability or reach financial agreements with third parties without the Company's authorisation.
- The rental agreement will terminate automatically at the moment the vehicle is immobilised, damaged or withdrawn from circulation, without prior notice being required.
- No refund, in whole or in part, will be made for unused rental days.
- The Company assumes no contractual obligation to provide a replacement vehicle; any offer to do so is a mere commercial courtesy subject to fleet availability, and its absence does not give rise to any right to compensation.
- The Customer shall bear the applicable excess, any damage and items excluded from cover (section 6), and the days the vehicle is off the road for repair, calculated at the current daily rate, as loss of profit.
- The Company will endeavour, always subject to actual fleet availability, to provide a replacement vehicle of similar characteristics.
- If no vehicle is available, the Company is not contractually obliged to provide a replacement, and this does not give rise to any right to compensation; a proportional settlement will be made for the rental days not enjoyed for reasons not attributable to the Customer.
- The Customer shall cooperate with the Company and/or its insurer in the claim against the liable third party.
Damage to tyres (punctures, blowouts, cuts, kerb or pothole impacts) is not included in the insurance cover. The Customer shall pay the actual cost of repair or replacement. Tyre damage does not entitle the Customer to terminate the agreement, obtain a refund, or demand a replacement vehicle.
In the event of a mechanical breakdown not attributable to improper or negligent use by the Customer, the Company is responsible for the repair. If fleet availability allows, a replacement vehicle will be offered; if not, no alternative vehicle is guaranteed, and a proportional settlement will be made for the unused days, in accordance with section 14.
- The Customer shall bear in full all costs arising from the misfuelling, including but not limited to: towing and roadside assistance, draining and cleaning the tank, cleaning the fuel system, diagnostics, repairs, replacement of damaged parts, labour, vehicle transport and any other related cost.
- The Customer shall also bear the loss of profit for the days the vehicle is off the road until fully repaired, calculated at the current daily rental rate.
- This damage is not covered by the insurance or by any excess-reduction or excess-waiver cover, even if such cover has been contracted.
- The resulting amounts will be charged to the card provided by the Customer, in accordance with the authorisation in section 11.
The vehicle must be returned in a reasonable state of cleanliness. The amounts below correspond to the extraordinary cost of cleaning or repair required to return the vehicle to its normal condition:
| Condition on return | Charge |
|---|---|
| Normal dirt from ordinary use | No charge |
| Seats with food or drink remains, stains or excessive beach sand | €80 |
| Very dirty vehicle (mud, extreme sand, vomit, significant stains or excessive pet hair) | €150 |
| Smoking inside the vehicle | €150 |
The following amounts correspond to the cost of replacement, repair or handling of each item:
| Item | Amount |
|---|---|
| Lost key | Between €150 and €350, depending on the type of key |
| Tyre damage | Actual cost of repair or replacement (not included in the cover) |
| Loss of vehicle documents | €50 |
| Strong tobacco smell | €150 |
| Upholstery burns | Actual cost of repair |
Before the vehicle is handed over, the Customer must provide a credit card in their own name for the management of the deposit, the excess and any charge arising from the agreement.
The vehicle must be returned at the agreed place, time and condition. A delay without prior notice will be charged at €25/hour. Early return of the vehicle by unilateral decision of the Customer does not give rise to any refund or discount on the amount already contracted, except in the cases of breakdown or incident not attributable to the Customer set out in sections 7.2 and 8.
| Time of cancellation | Penalty |
|---|---|
| More than 48 hours before the pick-up time | No charge (free cancellation) |
| Between 48 and 24 hours before the pick-up time | 50% of the rental amount |
| Within the last 24 hours before the pick-up time | 50% of the rental amount |
| Customer no-show | 100% of the rental amount |
For these purposes, "no-show" means the Customer's failure to appear at the agreed pick-up place and time without prior notice to the Company.
All fines, administrative penalties, tolls and charges arising from the use of the vehicle during the rental period are the sole responsibility of the Customer, regardless of the date on which they are notified. The Company will pass on to the Customer the full amount of the penalty, plus €35 per fine as an administrative fee for identifying the driver to the relevant authority.
Terreros Rent A Car shall not be liable for delays, interruptions or failures to perform arising from circumstances beyond its reasonable control, such as third-party traffic accidents, road closures or restrictions, adverse weather conditions, fires, floods, strikes, actions of the competent authorities or any other cause of force majeure or unforeseeable event. In such cases, the Company will endeavour to minimise the impact on the Customer and, where appropriate, a proportional settlement will be made for the services not provided, with no additional compensation being payable.
The personal data provided by the Customer will be processed by the Company in accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), for the purpose of managing the rental relationship, its invoicing and compliance with applicable legal obligations. Where necessary for the performance of the agreement or due to a legal obligation, data may be disclosed to insurance companies, competent authorities (including traffic authorities and law enforcement) or partner companies providing services to the Company, with the safeguards required by law. The Customer may exercise their rights of access, rectification, erasure and other rights recognised by law by writing to hola@rentacarterreros.com. For more information, see the Privacy Policy.
The Company keeps official complaint forms available to the Customer, in accordance with the consumer regulations of the Autonomous Community of Andalusia. Any complaint may also be sent in writing to hola@rentacarterreros.com.
This agreement is subject to current Spanish law, in particular the Civil Code, the Commercial Code and Royal Legislative Decree 1/2007, insofar as applicable to the relationship between the parties. For the resolution of any dispute, the parties submit to the courts and tribunals with jurisdiction under consumer protection law, without prejudice to the jurisdiction that may correspond to the Customer by reason of their domicile.
Signing the rental agreement, confirming the online booking or simply collecting the vehicle implies full knowledge and acceptance of these General Terms by the Customer.
These General Terms form an inseparable part of the rental agreement entered into between the Company and the Customer. Where translated versions exist in other languages, the version drafted in Spanish shall always prevail and constitutes the only text with full legal validity.
San Juan de los Terreros, Costa de Terreros, Pulpí (Almería)
Email: hola@rentacarterreros.com
Tel / WhatsApp: +34 607 722 698
Last updated: July 2026. Terreros Rent A Car reserves the right to amend these General Terms; the version in force at the time each rental agreement is entered into shall apply. This is a translation provided for convenience: in the event of any discrepancy, the Spanish version shall prevail.
